Return & Refund Policy

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 *PLEASE TRY TO SETTLE ANY ISSUES WITH LUXURY KHA'TOR BEFORE CONTACTING YOUR BANK. FILING A DISPUTE WITH YOUR BANK WILL RESULT IN CUSTOMER TERMINATION. WE WILL NO LONGER DO BUSINESS WITH YOU.* 

 

*ALL SALE ITEMS (NOT INCLUDING DISCOUNT CODES), UNDERWARE, SWIMSUITS, FACE MASKS & BODYSUITS ARE FINAL*

LOST/ UNCLAIMED PACKAGES

If your order is shipped and the tracking information states that your package was delivered and you have not received it or claim it, you must contact United States Postal Service (1-800-275-8777) directly to track down your package. Luxury Khator, LLC is not liable for packages that are lost/stolen/delayed by the carrier or any packages unclaimed/not signed for by the customer. This is said with the exception of packages confiscated by Customs. Any package that has been confiscated by Customs will be refunded minus the cost of shipping.

Luxury Kha'tor will ship to the address listed in the order confirmation. Any packages returned due to not being claimed/not signed for or due to wrong/incorrect address will be re-shipped at the cost of purchaser. 

If your order has been unclaimed/not signed for, you have 14 days after being notified by Luxury Kha'tor via email, to have it reshipped. If 14 days have passed, you will receive store credit via e-gift card (this will NOT include shipping cost).

 

 

*ALL SALE ITEMS (NOT INCLUDING DISCOUNT CODES), UNDERWARE, SWIMSUITS, FACE MASKS & BODYSUITS ARE FINAL*

We no longer issue refunds for returned items, only store credit.

 

Our policy lasts 14 days AFTER DELIVERY.  If 14 days have gone by since delivery, unfortunately we can’t offer you a store credit or exchange.

 

To be eligible for a return/ store credit, the item you ordered must still be in good condition. We require all items to be THOROUGHLY inspected before giving store credit. If the product shows wear and tear, unfortunately a store credit cannot be issued.

You will be responsible for paying for your own shipping costs. The cost of shipping will not be credited.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is in good condition, then your refund will be processed, and a store credit will be emailed to you.

CLICK HERE TO START YOUR RETURN!